Returns & refunds
Changed your mind or received a fault? Here’s how returns work.
7-day returns
You can return most items within 7 days of delivery for a refund or exchange, provided they are unused and in their original, undamaged packaging with all accessories.
What can’t be returned
- ✓Items that have been used, installed or physically damaged after delivery
- ✓Products with broken manufacturer seals where the seal is required for hygiene or safety
- ✓Items missing original packaging, accessories or free gifts
How to start a return
Contact us with your order reference and the reason for the return. We’ll confirm eligibility and arrange pickup or a drop-off point. Approved returns are inspected on arrival before a refund or exchange is issued.
Refunds
Approved refunds are processed within 3–5 working days to your original payment method, or by bank transfer for pay-on-delivery orders. Delivery fees are non-refundable unless the return is due to our error.
Faulty or wrong items
If you received a faulty or incorrect item, contact us within 48 hours. We’ll cover return shipping and send a replacement or full refund — your choice.