Returns & refunds
Changed your mind or received a fault? Here’s how returns work.
7-day returns
You can return most items within 7 days of delivery for a refund or exchange, provided they are unused and in their original, undamaged packaging with all accessories.
What can’t be returned
- ✓Items that have been used, installed or physically damaged after delivery
- ✓Products with broken manufacturer seals where the seal is required for hygiene or safety
- ✓Items missing original packaging, accessories or free gifts
How to start a return
Contact us with your order reference and the reason for the return. We’ll confirm eligibility and arrange pickup or a drop-off point. Approved returns are inspected on arrival before a refund or exchange is issued.
Refunds
Approved refunds are processed within 3–5 working days to your original payment method, or by bank transfer where that is easier for you. Any delivery cost you paid is non-refundable unless the return is due to our error.
Faulty or wrong items
If you received a faulty or incorrect item, contact us within 48 hours. We’ll cover return shipping and send a replacement or full refund — your choice.