Frequently asked questions
Quick answers on ordering, delivery, payment and warranty. Still stuck? We're one call away.
Orders & payment
What payment methods do you accept? +
Debit and credit cards — Visa, Mastercard and Verve — through Paystack, where we can price delivery to your address up front. For everything else we agree payment with you on WhatsApp before anything ships.
Can I change or cancel my order? +
If your order hasn’t shipped yet, contact us right away and we’ll update or cancel it. Once it’s out for delivery it can’t be changed.
Delivery
How much is delivery? +
Small parcels are priced by zone and added to your total at checkout. Bulky items are quoted by hand because couriers price those by size — we confirm the cost with you before anything ships.
How fast is delivery? +
It depends on your location and whether the item is in stock or sourced to order. We confirm a realistic timeline when we contact you — we would rather give you an honest date than a promise we cannot keep.
Can I get a delivery quote before ordering? +
Yes, and we prefer it. Call or message us on WhatsApp with your area and what you want, and we will quote you straight away.
Can I track my order? +
Yes — use the Track order page with your reference (TSM-XXXXXXXX) or the email you checked out with.
Products & warranty
Are your products genuine? +
Always. Every item is authentic, sealed and sourced from verified distributors — never grey-market or refurbished unless clearly stated.
What warranty do I get? +
All gear carries a 12-month warranty. If something fails within that window, we repair or replace it.
Can I return an item? +
Yes — unused items in original packaging can be returned within 7 days. See our Returns policy for details.