Frequently asked questions
Quick answers on ordering, delivery, payment and warranty. Still stuck? We're one call away.
Orders & payment
Do you offer pay on delivery? +
Yes. Across most of Nigeria you can pay cash or transfer when your order arrives. Card and bank transfer are also available at checkout.
What payment methods do you accept? +
Visa, Mastercard and Verve cards, bank transfer, and pay-on-delivery in supported areas.
Can I change or cancel my order? +
If your order hasn’t shipped yet, contact us right away and we’ll update or cancel it. Once it’s out for delivery it can’t be changed.
Delivery
How fast is delivery? +
Free next-day delivery in Lagos & Abuja for orders placed before 4pm. Other states typically arrive in 2–4 working days.
How much is shipping? +
Free next-day in Lagos & Abuja. Elsewhere, shipping is calculated at checkout based on your location.
Can I track my order? +
Yes — use the Track order page with your reference (TSM-XXXXXXXX) or the email you checked out with.
Products & warranty
Are your products genuine? +
Always. Every item is authentic, sealed and sourced from verified distributors — never grey-market or refurbished unless clearly stated.
What warranty do I get? +
All gear carries a 12-month warranty. If something fails within that window, we repair or replace it.
Can I return an item? +
Yes — unused items in original packaging can be returned within 7 days. See our Returns policy for details.